Persuading, influencing and negotiating are key skills that managers need to have in order to enhance their personal impact within the team and the wider workplace. Together, these skills will help managers to build collaborative and productive working relationships with stakeholders, both internally and externally.

As a manager, your ability to persuade, influence, and negotiate is paramount to driving organisational success and fostering a collaborative work environment. This interactive and practical workshop will show you how to improve your impact in a variety of different situations.

Unfortunately this training workshop is now full to capacity. If you would like to be added to the waiting list, please e-mail Jo Goldsmith (jo@thejlc.org).

Leaders today understand that executive presence, active listening, and self-awareness of the impact their behaviour and emotions have on others are essential skills to have.

Confidence in leaders’ ability to facilitate and chair effective meetings can be derailed when they are put on the spot, by one aspect of communication that often goes unrecognised - the “non-verbals.”

Research states that over 90% of what people remember are the non-verbal factors of communication: How you look and how you sound. These factors can reduce the impact and effectiveness of what you say in meetings particularly leading discussions, ensuring everyone gets a chance to talk, responding to questions and handling objections.

Join this session to learn how to be the most engaging and authentic Facilitator/Chair.

The forever changing role of the middle manager puts you in many situations where you need to have crucial conversations with those ‘below’ you those ‘above' you as well as your peers. The complexity of some of the issues you deal with alongside the changing power dynamics, depending on the role you are fulfilling at the time, requires multiple perspectives and a deep level of self awareness as well as the skills to say the right things in the moment.

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Although most people see the benefits of a having a diverse workforce and an inclusive working environment, some lack the understanding and confidence to be proactive and play a positive role in fostering such a working environment.

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This one-day face to face course is designed for people who are mid-career or experienced professionals and want to develop their management skills. It maybe that you have progressed in your career and have done some leadership training but have never considered or received guidance in management. With the growing popularity of remote working, managing fairly has become even more complex.

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Whether you need to take on new challenges, keep on top of developments or enhance your performance at work, undertaking learning and development can help.

By making sure you have the right balance of knowledge, skills and behaviours, you can develop or enhance the competencies needed to provide high quality work. At the same time, you will be able to achieve your goals and increase your job satisfaction.

This session will help you to consider your aims in life and set goals to realise and maximise your potential.

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This workshop has been designed to support participants to reflect on the unconscious biases that we all hold and the assumptions we sometimes make. It explores how these may impact upon our interactions and decision-making processes, and strategies for recognising and counteracting bias in the workplace.

This session will allow you to become aware of your own unconscious bias and some of the unconscious biases of others.

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Organisations are constantly changing and adapting, never more so than during the Coronavirus pandemic. To change organisations, you need to change people; often including their behaviour, attitude and skills. As anyone who has tried a new exercise regime or diet knows, this is not easy. This course looks at models for change and how to deal with resistance so that change runs more smoothly.

Leadership and management both have a huge impact on the effectiveness of a department or organisation. Although they are used interchangeably, they are not the same and skills and competences need to be developed in both.

The aim of this session is to provide an opportunity for managers to assess and reflect on their competencies as both a manager and leader. The session will be interactive in nature and provide opportunities for the delegates to discuss their own challenges and draft an action plan to tackle them.

The term 'psychological contract' refers to individuals’ expectations, beliefs, ambitions, and obligations, as perceived by the employer and the worker. It is about the unwritten ‘deal’ between them. When there is a sense of fairness and trust it will go well, but the reverse is true. This session will introduce the idea of the psychological contact and illustrate it with examples as well as exploring the psychological contracts of the delegates with the aim of improving relationships.

Project management is changing. Agile working is about building high performing teams, delivering in small iterations to learn how to achieve their stated business outcome effectively and quickly. When done right it leads to faster projects, better outcomes and happier customers. This session will be about learning the basics of what agile working is, why it's the right approach for many projects and how to get started with it.

The forever changing role of the middle manager puts you in many situations where you need to have crucial conversations with those ‘below’ you those ‘above' you as well as your peers. The complexity of some of the issues you deal with alongside the changing power dynamics, depending on the role you are fulfilling at the time, requires multiple perspectives and a deep level of self awareness as well as the skills to say the right things in the moment.

This session will increase your awareness, understanding and skills about working in groups and teams. When a group or team meet the members often concern themselves with what needs to be done. However relationships are a key part of the meeting and this impacts on the team performance. This session explores the dynamics of a team or group with the aim of increasing the delegates ability to be effective in a team.